~ Starlitez Galaxy ~

Saturday, March 15, 2008

The Thing to Remember in the Service Industry:

Most marketing or services textbooks have the saying that
"Customer is King".
Many people in the services industry also reiterated this concept of
"Customer is King".
Nonetheless, we, the customers, don't always receive this attitude from the providers that
"We are King".

We encounter salespersons who appear to be quite pissed off when after we had tried so many items, we decided not to buy a single one.
We encounter salespersons who just don't seem to be pleased though we had only tried one or two items from the shop.
We encounter salespersons who are really so aggressive in their promoting and selling so much so that it drives away customers.
Just like how I vaguely remembered a friend of mine who told me, "I was on the verge of buying, but looking at the salesgirl's attitude, I decided not to purchase anything."
I share the same sentiment.

As customers, I guess we would like to have a pleasant shopping experience, going into the shop to look around for things that we might like. Even when we spot something we like, we have the rights to try them out first. It's like when shopping for clothes, what caught your eyes doesn't mean it fits you perfectly. On the bottomline, I don't think as customers, we are fully obliged to buy anything. Okay.. oh for those who really tried many many items from the shop, it might be a courtesy to at least get one of them but anyway, it depends on the attitude of the salesperson as well.

Do you have similar experiences? =)

~~mngtalk~~ ^___~ _{12:36 PM}